All orders on GardenGo are prepaid (we do not offer Cash on Delivery). Because our products are living plants and perishable garden supplies, we do not accept returns or offer refunds for change of mind.
Damaged or incorrect items — free replacement
We stand behind what we deliver. If your order arrives damaged, or the wrong item is delivered, share your order details along with a clear photo within 2 days (48 hours) of delivery and we will arrange a free replacement.
How to request a replacement
Email support@gardengo.in or message us on WhatsApp with your order number and a photo of the item within 2 days of delivery. Approved replacements are dispatched at no extra cost.
Requests raised after 2 days of delivery, or without order details and photos, cannot be processed. Please review this policy with your legal advisor before launch.